Frequently Asked Questions
We look forward to being your scent marketing partner and creating a custom line of scented candles to compliment your brand.
Please read through the FAQs below to understand the basics of the program.
When you are ready to start the development process let us know, we are here to help.
CLICK QUESTIONS BELOW
First thing first. Contact Us so we can set up a free, phone consultation. This will help us understand more about your scent marketing goals.
We do require proof that you are an established business in your state in order to participate in our wholesale services with wholesale pricing. If are not a business, but would like custom candles for an event or special occasion, visit our sister company at www.BrightenTheOccasion.com
This is one of our favorite questions! Because we want you to build a custom candle program and test the market without being financially crippled, our minimum is 48 candles with a minimum of 24 per fragrance. We want to be your long term scent partner so we want to make it fun and easy to launch a custom scent program.
The development time is guided by your specific fragrance and packaging requirements. The container, packaging and fragrance program selected will determine the launch time. That said, we always work hard to meet design needs and deadlines.
Initial costs are determined by the requirements and desires of your specific needs. Lakewood Candle Company offers stock packaging options to allow our clients to launch will small costs.
Clients are required to pay for all non-stock packaging materials prior to order placement. You, the client, will own those materials and you will be billed for candle production at the time of order processing.
Every order we produce is unique to your specifications and/or brand, therefore orders are billed at time of order placement.
Finding the perfect scent to represent your brand is the focus.
Scent Library: We have an extensive library of fragrances. Some of Library Scents are purchased as is from various fragrance houses. Others, have been created as special blends in house or by our network of trained perfumers.
Library Blends: Library scents can be blended to create unique custom fragrances. We love to see what clients come up with!
Fragrance Match*: Have a fragrance you want to match? We can help you with that. The cost for fragrance matching is $75 for one fragrance or $60 each for two or more. The price includes one, 4 oz candle sample of each fragrance matched.
Fragrance Ownership: All fragrances in the Scent Library are available for all clients to use. We do not offer exclusivity, however we encourage all clients to change the names of the fragrances in order to present them as a unique offering.
*Fragrance analysis is a matching process that vaporizes the target scent in order to determine the compounds/raw materials required to recreate the fragrance. The analysis process will accurately determine the raw materials required to produce the scent. However, it is important to note every human interprets scent differently. Therefore, while matches are successfully made based on compound identification, they are not guaranteed due to individual scent interpretation. Fragrances matched for a single client may not be a unique match request; it is possible for multiple clients to make requests for the same fragrance match.
Fragrance can not be registered with the Patent or Trademark Offices of the United States government, so for us to say no one else will copy your fragrance is misleading. We know that your scent is very important to you - it's the smell of your brand!
Fragrances in our library are available to all of our clients, so it is possible that another client will use the same fragrance. Our Library Scents are a mix of fragrances directly from our fragrance house partners and blends we have created. We have no way of guaranteeing that another company will not use a fragrance made by our fragrance suppliers.
We encourage every client to give their fragrance a unique name. Research has shown that packaging and presentation are extremely persuasive in presenting a new and unique experience.
Lakewood Candle Company does our best to keep clients in the same zip code from using the same fragrances. We understand our business and your business is most successful by offering a unique fragrance to your community.
Custom packaging components, i.e., non-stock raw materials ordered for a client program can be delivered to our warehouse. We will store those materials for a minimal pallet charge of $25 per month per pallet. Client materials will be combined by client and stored on a single pallet when possible.
We store finished goods for clients who use our Fulfillment Services. Monthly pallet charges apply for stored finished goods.
Yes, visit our Fullfilment Page for more details on shipping services.
We are happy to work with client provided fragrance and packaging.